Abstract:

Audit, accountability and clinical performance all form what is now understood in the National Health Service (NHS) as Clinical Governance (CG) and it has profound implications for all who work in the NHS including Chaplains. CG is something they will need to comprehend and implement. This paper seeks to describe the service the Chaplaincy provides, our customers are identified, as are the difficulties of assessing whether or not we can/are delivering a quality service. I consider what criteria/performance indicators I would be looking for from an economical, efficient and effective Chaplaincy department. Then as a “customer facing organisation”, I explain some of the difficulties of finding out what our customers think of our service/role and cite examples of surveys from other Trusts.

Author: Chris Johnson