Book: Communication and Professional Relationships in Healthcare Practice
Chapter: 4.1 Introduction 4.2 Empathy: What is it and how is it conveyed? 4.3 Empathy in context 4.4 Face and facework 4.5 Summary
This chapter focuses on the ways in which people demonstrate understanding and respect for the feelings and perspectives of others. The way empathy is displayed in discourse and how this varies according to the larger context in which an interaction is taking place, is further being discussed. Also,the linguistic concepts of face and facework are introduced.