Blurb:

The analysis of the interactional data is presented in Chapter 5. A number of excerpts of the interactions from the dyadic insurance business negotiation and the multiparty mediation session are used to show how face is interactionally achieved in these institutional settings. In particular, there are five main face practices identified, and it is argued that they are employed to achieve the ultimate interactional goal, that is, in an insurance case, to increase or reduce the amount of compensation for the injured party involved in the car accident at the end of each interaction.